Slipprs Shipping & Delivery Policy

Last updated: June 20, 2026

Slipprs provides tracked shipping to supported destinations. Please review this policy before placing your order, particularly the sections concerning estimated delivery times, address accuracy, carrier delays, delivered packages, and order modifications.

By placing an order through Slipprs, you acknowledge that you have reviewed and agreed to this Shipping & Delivery Policy.

Shipping Destinations

Slipprs ships to the destinations made available during checkout.

Shipping availability may depend on:

• The destination country or region;

• Carrier coverage;

• Product availability;

• Customs restrictions;

• Local import requirements; and

• Other logistical or regulatory limitations.

The availability of checkout for a particular destination does not guarantee that every product or shipping service is available in that location.

Slipprs may decline or cancel an order that cannot reasonably or lawfully be delivered to the address provided. If Slipprs cancels an unshipped order, the applicable payment will be refunded.

Order Processing

Orders are generally processed within 1–2 business days after payment and order verification.

Processing may include:

• Payment verification;

• Fraud screening;

• Address review;

• Order confirmation;

• Product inspection;

• Inventory allocation;

• Packaging; and

• Transfer to the shipping carrier.

Business days do not include Saturdays, Sundays, or recognized holidays.

Orders placed after operational cutoff times, during weekends, or on holidays generally begin processing on the next business day.

Processing may take longer during:

• Major promotions;

• Product launches;

• Holiday periods;

• Severe weather;

• Inventory disruptions;

• Address-verification issues;

• Payment reviews; or

• Unusually high order volumes.

An order confirmation means that Slipprs has received the order. It does not mean that the order has shipped.

Estimated Transit Times

After processing and carrier acceptance, standard delivery generally takes approximately:

Destination	Estimated transit time
United States	6–10 business days
Canada	6–10 business days
Australia	6–10 business days

During holidays, promotions, and other peak periods, estimated transit time may increase to approximately 10–15 business days.

These estimates begin after the package has been processed and accepted by the shipping carrier. They do not begin on the calendar date when the order was submitted.

Unless expressly identified as guaranteed at checkout, all processing, shipping, and delivery timeframes are estimates rather than guaranteed arrival dates.

Factors That May Affect Delivery

Delivery may take longer because of circumstances including:

• Carrier congestion;

• Customs processing;

• Import inspections;

• Weather events;

• Natural disasters;

• Transportation interruptions;

• Holidays;

• Labor disruptions;

• Security inspections;

• Remote delivery locations;

• Incorrect or incomplete addresses;

• Unavailable recipients;

• Failed delivery attempts; or

• Events outside Slipprs’ reasonable control.

Slipprs is not responsible for consequential, incidental, or indirect losses resulting from a carrier delay, including missed events, appointments, travel, business opportunities, or anticipated use dates, to the extent permitted by law.

Nothing in this policy limits rights that cannot legally be waived.

Shipping Versus Delivery

“Shipped” means that an order has been prepared for transportation and transferred to, or accepted by, the applicable logistics provider.

“Delivered” means that carrier tracking records indicate delivery to the shipping address, delivery location, authorized recipient, parcel locker, mailroom, front desk, or other location associated with the address provided at checkout.

A shipping estimate concerns the expected transportation process. It does not create a guarantee that delivery will occur on a particular date unless Slipprs expressly states otherwise in writing.

Shipping Costs

Slipprs currently offers:

Standard tracked shipping: Free

Shipping rates and available services may vary by destination, promotion, product, or order value. The shipping method and any applicable charge shown during checkout control for that order.

Expedited shipping is not available unless expressly displayed as an option during checkout.

Order Tracking

When tracking becomes available, Slipprs will send it to the email address or phone number associated with the order.

Customers can follow their shipment through:

• The shipping-confirmation message;

• The carrier’s tracking page; or

• The Slipprs order-status or tracking page.

Tracking may take 2–5 business days after shipment confirmation to display its first meaningful carrier scan, particularly when a logistics partner transfers the package between facilities or carriers.

A temporary lack of tracking movement does not necessarily mean that the package is lost.

Customers are responsible for monitoring tracking and making reasonable arrangements to receive the delivery.

Multiple Packages

An order containing multiple products may be divided into separate shipments.

Packages may:

• Be dispatched at different times;

• Use different carriers;

• Have different tracking numbers; and

• Arrive on different dates.

Receiving only part of an order does not necessarily mean that an item is missing. Review all tracking numbers and shipment-confirmation messages before submitting a missing-item claim.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Before placing an order, verify:

• Recipient name;

• Street address;

• Apartment, suite, or unit number;

• City;

• State, province, or region;

• Postal or ZIP code;

• Country;

• Email address; and

• Telephone number.

Slipprs is not responsible for delivery delays, losses, returned packages, carrier fees, or misdeliveries caused by incorrect, incomplete, outdated, or customer-supplied address information.

Address Changes

Contact info@slipprs.com immediately after ordering if an address correction is needed.

Slipprs will attempt to assist, but an address change is not guaranteed after an order has been submitted.

A request is not effective unless Slipprs confirms the change in writing.

Once an order has entered fulfillment or has been transmitted to a shipping partner, Slipprs may be unable to alter the address.

Slipprs is not responsible when an address-change request cannot be completed before fulfillment.

Order Modifications and Cancellations

Slipprs begins processing orders quickly. Therefore, cancellation and modification requests are not guaranteed.

This includes requests to change:

• Shipping addresses;

• Product sizes;

• Product colors;

• Quantities;

• Products;

• Payment methods; or

• Shipping methods.

A cancellation or modification is effective only after Slipprs confirms it in writing. Sending an email or support request does not itself cancel or modify an order.

If the order has already entered fulfillment or shipped, the customer may need to receive the package and follow the applicable Slipprs Return, Exchange & Refund Policy.

If Slipprs cannot ship an order within the timeframe represented when the order was placed, Slipprs will provide any delay notice, cancellation option, consent request, or refund required by applicable law.

Packages Returned to Sender

Packages may be returned to the sender because of:

• Incorrect or incomplete addresses;

• Missing apartment or unit numbers;

• Failed delivery attempts;

• Failure to collect the package;

• Refusal of delivery;

• Customs nonpayment;

• Carrier restrictions; or

• Other recipient-related issues.

A returned-to-sender package is not automatically treated as an approved return.

Once the package is received and inspected, Slipprs may offer:

• Reshipment after payment of applicable shipping and carrier charges;

• Store credit; or

• A refund of the eligible merchandise amount, less shipping, return, carrier, customs, handling, and other nonrecoverable costs.

Original shipping and handling costs incurred by Slipprs may be deducted even when standard shipping was presented to the customer as free. “Free shipping” means that Slipprs initially covered the shipping charge; it does not mean that no shipping cost was incurred.

No refund is issued before the package is successfully returned to and inspected by the designated facility.

Refused Deliveries

Refusing delivery is not an authorized method of canceling or returning an order.

Customers who refuse delivery may remain responsible for:

• Original shipping costs;

• Return shipping costs;

• Carrier surcharges;

• Customs duties;

• Import taxes;

• Brokerage charges; and

• Other costs incurred by Slipprs.

Any approved refund may be reduced by these amounts.

Customs, Duties and Import Charges

International shipments may be subject to:

• Customs duties;

• Import taxes;

• Value-added tax;

• Brokerage fees;

• Processing charges; or

• Other governmental and carrier-imposed fees.

Unless expressly stated during checkout, these charges are the customer’s responsibility and are not included in the product price.

Slipprs does not control customs authorities and cannot guarantee the amount, timing, or outcome of customs processing.

Customs delays are not included in estimated transit times.

Refusing or abandoning a shipment because of customs charges does not automatically qualify the customer for a full refund. Any approved refund may be reduced by the shipping, return, customs, brokerage, carrier, and processing costs incurred by Slipprs.

Packages Marked Delivered

When carrier tracking shows that a package was delivered, the delivery scan is evidence that the shipment reached the destination or associated delivery location.

If tracking shows delivered but the package cannot be located, the customer should promptly:

1. Check the mailbox, parcel locker, porch, side entrance, garage, reception desk, mailroom, and other delivery areas;

2. Ask household members, neighbors, building staff, or other authorized recipients;

3. Confirm the shipping address on the order;

4. Allow up to 48 hours, because some carriers record delivery shortly before final placement;

5. Contact the carrier for delivery details; and

6. Contact Slipprs if the package remains missing.

Slipprs may request:

• Written confirmation of the missing package;

• Carrier claim information;

• Proof of identity;

• Confirmation of the shipping address;

• A police or theft report where reasonably appropriate;

• Completion of a declaration or affidavit; or

• Other evidence reasonably needed to investigate.

Slipprs will review available tracking, carrier, order, fraud-screening, and delivery records. A replacement, store credit, or refund is not guaranteed where carrier records confirm delivery.

Any accommodation offered in such circumstances does not constitute an admission that Slipprs or the carrier was responsible for the loss.

Packages Without Recent Tracking Movement

A package is not automatically considered lost merely because tracking has not recently updated.

International and multi-carrier shipments may travel between checkpoints without intermediate public scans.

Before opening a lost-package investigation, Slipprs may require:

• At least 10 business days without a tracking update; or

• Passage of the latest estimated delivery date plus a reasonable carrier-investigation period.

The appropriate waiting period may vary by carrier, destination, customs status, weather conditions, and other circumstances.

Customers must report a potentially lost package to info@slipprs.com within 30 calendar days after the latest estimated delivery date. Claims submitted after this period may be denied if carrier investigation or recovery is no longer reasonably available.

Lost Packages

A package is considered lost only after:

• The carrier confirms the loss;

• The tracking history and elapsed time reasonably establish that delivery is no longer expected; or

• Slipprs completes its investigation and determines that the package is lost.

After confirming a covered loss, Slipprs may provide a replacement, store credit, or refund, depending on product availability, claim eligibility, and the circumstances.

Slipprs may require completion of the carrier’s claim procedure before issuing a resolution.

Claims involving an incorrect customer-provided address, refusal, non-collection, customs nonpayment, confirmed delivery, or suspected fraud may not qualify.

Damaged Shipments

If a package or product arrives damaged, contact info@slipprs.com within five calendar days after delivery.

Keep all products, packaging, labels, inserts, and shipping materials until the claim is resolved.

Include clear photographs or video showing:

• The exterior shipping package;

• The shipping label;

• Any visible package damage;

• The complete product;

• The reported product damage; and

• All items received.

Slipprs may require additional documentation or return of the damaged product.

Discarding the product or packaging before the investigation is completed may prevent Slipprs or the carrier from validating the claim.

Missing or Incorrect Items

Report an incorrect or missing item within five calendar days after delivery.

Provide:

• The order number;

• Photographs of all products received;

• The shipping package;

• The shipping label;

• Product labels; and

• A description of what is missing or incorrect.

Slipprs may review package weight, warehouse records, fulfillment records, photographs, tracking, and other available evidence before approving the claim.

Shipping Protection

Where shipping protection is expressly included with an order or purchased during checkout, its coverage is limited to the terms displayed when the order is placed.

Shipping protection may cover eligible loss, theft, or transit damage up to the covered order value.

Shipping protection does not cover:

• Delivery delays;

• Incorrect customer-provided addresses;

• Refused or unclaimed deliveries;

• Customs charges or customs delays;

• Normal product wear;

• Damage occurring after delivery;

• Fraudulent or unsupported claims;

• Consequential or indirect losses; or

• Events expressly excluded in the coverage terms.

Shipping-protection charges are nonrefundable after the order has shipped or coverage has otherwise begun, except where required by applicable law.

Purchasing or receiving shipping protection does not guarantee automatic claim approval. Documentation and carrier or claims investigations may still be required.

Claims must generally be reported:

• Within five calendar days after delivery for visible damage;

• Promptly after a confirmed theft or delivery issue; or

• Within 30 calendar days after the latest estimated delivery date for an apparently lost shipment.

The specific terms displayed during checkout control if they differ from this general summary.

Fraudulent and Abusive Claims

Slipprs may deny a shipping claim where there is reasonable evidence of:

• Altered tracking information;

• False statements;

• Repeated unsupported claims;

• Address manipulation;

• Product substitution;

• Chargeback abuse;

• Coordinated fraud; or

• Other deceptive activity.

Slipprs may provide relevant order, delivery, tracking, communication, and claim information to carriers, payment processors, insurers, financial institutions, or law-enforcement authorities where reasonably necessary and legally permitted.

Payment Disputes

Customers are encouraged to contact info@slipprs.com before initiating a chargeback or payment dispute so Slipprs has an opportunity to investigate.

If a payment dispute is already open, Slipprs may be unable to issue a separate refund while the disputed amount is under review.

Slipprs may submit order records, tracking, proof of shipment, delivery confirmation, policy acceptance, customer communications, address records, and claim evidence to the institution reviewing the dispute.

Nothing in this section limits rights that cannot legally be waived.

Policy Changes

Slipprs may update this policy periodically.

The version in effect when the order was placed generally applies to that order, except where a later change is required by law or provides the customer with greater rights.

Contact

For shipping, tracking, delivery, or damage questions, contact:

Slipprs Customer Support
Email: info@slipprs.com

Include your order number in all correspondence.