How can we help you?
Browse all frequently asked questions about orders, shipping, returns, sizing, payments, and more.
Orders & Tracking
Find answers about order status, tracking, and delivery information.
Simply browse our product page, select your size and color, and click Add to Cart. Then proceed to checkout to complete your purchase.
Once your order ships, you'll receive a tracking email with a link to follow your package in real time. You can also visit our Track Order page and enter your order number and email.
We typically cannot change shipping addresses once an order is placed. Please contact us at info@slipprs.com as soon as possible and we'll do our best to help before your order ships.
Orders can be cancelled within 12 hours of being placed. Please email info@slipprs.com immediately with your order number. Once an order ships, it cannot be cancelled.
First check around your property and with neighbors. If it's still missing after 24 hours, please contact us and we'll work with the carrier to resolve it.
Yes! You'll receive an email confirmation immediately after placing your order. If you don't see it, please check your spam folder.
Shipping Information
Everything you need to know about delivery times and shipping options.
Standard shipping takes 5–8 business days. Expedited options are available at checkout. You'll receive a tracking number as soon as your order ships.
Yes! We offer free standard shipping on all orders over $50 within the contiguous US.
Currently we ship within the United States only. We're working on expanding to international destinations soon.
We ship via USPS, UPS, and FedEx depending on your location and the shipping option selected at checkout.
Returns & Refunds
Our hassle-free return policy explained.
We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed, and in original packaging.
Email us at info@slipprs.com with your order number and reason for return. We'll send you a prepaid return label within 1–2 business days.
Refunds are processed within 3–5 business days after we receive your return. Your bank may take an additional 3–5 business days to post the credit.
Yes! We're happy to exchange for a different size or color within 30 days. Contact us at info@slipprs.com to get started.
Please contact us within 7 days of delivery with photos. We'll send a replacement or issue a full refund at no cost to you.
Final sale items are not eligible for return or exchange unless they arrive damaged or defective.
Products & Sizing
Find your perfect fit and learn what makes Slipprs different.
We recommend measuring your foot length and comparing it to our size chart on the product page. If you're between sizes, we suggest sizing up for the most comfortable fit.
Slipprs generally run true to size. Customers with wider feet often find sizing up by half a size provides extra comfort.
Slipprs feature a breathable knit upper, memory foam insole, and a non-slip rubber outsole designed for all-day recovery and comfort.
Yes! Slipprs' orthopedic design with cushioned arch support and a wide toe box makes them popular with customers managing plantar fasciitis, heel spurs, bunions, and similar conditions. Always consult your physician for medical advice.
Wipe the exterior with a damp cloth. The insoles can be removed and hand-washed in cold water. Do not machine wash or tumble dry.
Our shoes are designed with a roomy toe box that accommodates wider feet. If you have particularly wide feet, sizing up by half is recommended.
Payment & Security
Information about payment methods and how we protect your data.
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.
Absolutely. Our checkout is secured with SSL encryption and we never store your full credit card details. All transactions are processed through Shopify's PCI-compliant payment system.
Yes! We offer Shop Pay Installments, which lets you split your purchase into 4 interest-free payments. Select it at checkout.
Gift cards can be applied at checkout by entering the gift card code in the designated field.
Sales tax is calculated based on your shipping address and applicable state/local laws. The exact amount will be shown at checkout before you complete your purchase.
Didn't find your answer?
We're here to help!
Email us and we'll get back to you within 24 hours!
info@slipprs.com