Slipprs Return, Exchange & Refund Policy

Last updated: June 20, 2026

At Slipprs, we want you to feel confident about your purchase. Please review this policy carefully before placing your order, particularly our requirements concerning shoe condition, sizing, return shipping, promotional purchases, and return authorization.

By placing an order through Slipprs, you acknowledge that you have reviewed and agreed to this Return, Exchange & Refund Policy.

Return Eligibility

Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the requirements below.

To qualify for a return, shoes must:

• Be unworn except for a brief indoor fit test;

• Have been tried on only on a clean, dry, carpeted or otherwise protected indoor surface;

• Show no outdoor wear, dirt, scuffing, staining, sole wear, visible creasing, stretching, odor, hair, lint, or other signs of use;

• Be returned in their original condition;

• Include the original packaging, inserts, tags, accessories, promotional items, and any other materials included with the order; and

• Be suitable for resale as new merchandise.

Trying shoes on indoors to evaluate fit does not automatically make them ineligible. However, shoes worn outdoors or returned with signs of use are not eligible for a standard return.

Slipprs reserves the right to inspect all returned products and deny or reduce a refund when the return does not meet this policy, except where prohibited by applicable law.

Starting a Return

To request a return, email info@slipprs.com within 30 calendar days after confirmed delivery.

Include:

• Your full name;

• Order number;

• The product or products you wish to return;

• The reason for the return; and

• Clear photographs when the product is defective, damaged, incorrect, or shows another reported issue.

Do not send a return before receiving written authorization and the correct return instructions from Slipprs.

Returns sent without authorization, sent to an incorrect address, refused at delivery, or returned to the sender without approval may be rejected and may not qualify for a refund.

Return Authorization Deadline

After a return is authorized, the package must be handed to the carrier and receive its first valid tracking scan within 14 calendar days.

If tracking does not show that the package was accepted by the carrier within that period, the return authorization expires. A new authorization is not guaranteed if the original 30-day return period has passed.

Customers must retain their return receipt and tracking information until the return has been fully processed.

Return Shipping Costs

For returns involving:

• Incorrect sizing selected by the customer;

• Incorrect color or style selected by the customer;

• A change of mind;

• Personal preference;

• Comfort preference when no defect is present; or

• An item that is no longer wanted,

the customer is responsible for all return shipping costs.

Original shipping charges, expedited shipping charges, shipping protection, duties, taxes not recoverable by Slipprs, and other delivery-related fees are nonrefundable unless the return resulted from an error by Slipprs or applicable law requires otherwise.

Slipprs does not reimburse packaging expenses, transportation expenses, or return shipping purchased independently by the customer.

We strongly recommend using a trackable shipping service. Slipprs is not responsible for return packages that are lost, misdirected, damaged, refused, or not received at the authorized return facility.

Size and Color Exchanges

Eligible unworn products may be exchanged for another available size or color within the 30-day return period.

Unless otherwise stated in writing:

• The customer is responsible for returning the original product;

• Exchange requests are subject to inventory availability;

• An exchange is not reserved until the original return is approved;

• Price differences may apply;

• Only one exchange per purchased item is permitted; and

• A subsequent size or color change may need to be processed as a new order.

If the requested replacement is unavailable, Slipprs may issue store credit or a refund for the eligible merchandise, subject to this policy.

Customers are responsible for reviewing the size guide before ordering. The size guide is intended to assist with selection but does not guarantee a particular fit because foot shape, width, swelling, orthotics, socks, and personal preferences vary.

Incorrect Item or Missing Item

If Slipprs sends the wrong product, wrong size, wrong color, or an incomplete order, contact info@slipprs.com within five calendar days after delivery.

Include photographs of:

• The product received;

• The product label;

• The shipping package;

• The shipping label; and

• All items included in the package.

After verifying the issue, Slipprs may provide a prepaid return label, ship the correct item, replace the missing item, or issue an appropriate refund.

Do not discard the product or packaging until Slipprs confirms that it is no longer required.

Damaged or Defective Products

If a product arrives damaged or appears to have a manufacturing defect, contact info@slipprs.com within five calendar days after delivery.

Include clear photographs or video showing:

• The complete product;

• The reported defect or damage;

• The soles and interior;

• The product label;

• The shipping package; and

• The shipping label.

Normal wear, cosmetic variation, minor differences in color caused by lighting or screen settings, improper sizing, misuse, accidental damage, unauthorized alteration, laundering, excessive moisture, and damage caused after delivery are not manufacturing defects.

After evaluating the claim, Slipprs may, as appropriate:

• Provide troubleshooting or care instructions;

• Send a replacement;

• Offer an exchange;

• Provide store credit;

• Issue a partial refund; or

• Issue a full refund where required or appropriate.

Slipprs may require the original product to be returned before providing a replacement or refund. Slipprs will cover reasonable return shipping when a verified defect, shipping damage, or fulfillment error is the responsibility of Slipprs.

Reporting an issue does not automatically establish that a product is defective. Slipprs may request additional evidence reasonably necessary to evaluate the claim.

Delivery Delays

Processing and transit estimates shown on the website are estimates unless expressly identified as guaranteed.

Carrier transit times may be affected by weather, holidays, customs, address problems, transportation interruptions, and other circumstances outside Slipprs’ direct control.

If Slipprs cannot ship an order within the timeframe represented when the order was placed, Slipprs will provide any notice, cancellation option, or refund required by applicable law.

A carrier delay occurring after the order has shipped does not automatically make the order free or entitle the customer to a refund while the package remains in transit. Slipprs will assist with reasonable carrier investigations where appropriate.

Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it:

1. Check the delivery location, mailbox, parcel locker, front desk, household members, and nearby areas;

2. Confirm that the shipping address entered at checkout was correct;

3. Contact the carrier directly; and

4. Email Slipprs promptly if the package remains missing.

A carrier scan marked “delivered” is evidence of delivery to the address provided at checkout. Slipprs will review available tracking and delivery information but does not guarantee a refund or replacement for packages confirmed as delivered.

Any replacement, store credit, or refund provided for a package marked delivered is determined after reviewing the circumstances and does not constitute an admission of liability.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

Contact info@slipprs.com immediately if an address needs to be corrected. Slipprs cannot guarantee that an address can be changed after an order has entered processing or fulfillment.

Slipprs is not responsible for delivery failures, delays, losses, additional carrier charges, or returned packages caused by:

• An incorrect or incomplete address;

• A missing apartment or unit number;

• An incorrect postal code;

• An incorrect recipient name;

• Failure to collect the package;

• Refusal of delivery; or

• An address change requested after fulfillment began.

If a package is returned to Slipprs because of customer-provided address information or non-collection, any approved refund may be reduced by the original shipping cost, return shipping cost, carrier fees, and other costs incurred by Slipprs.

Reshipping charges may apply.

Order Cancellations and Changes

Orders enter processing quickly. Cancellation, address-change, size-change, and color-change requests are not guaranteed.

A cancellation is effective only after Slipprs confirms it in writing. Sending an email does not itself cancel an order.

If an order has already entered fulfillment or shipped, it must be handled through the applicable return process after delivery.

Promotional, Bundle and BOGO Purchases

Unless clearly marked “final sale,” eligible promotional and bundle merchandise may be returned subject to this policy.

When only part of a discounted bundle, multi-buy offer, or quantity promotion is returned, the discount may be recalculated based on the products retained.

The refund will equal:

The amount originally paid, minus the applicable price of the retained merchandise, nonrefundable charges, and other authorized deductions.

For example, if two pairs are purchased at a discounted bundle price and one pair is returned, the retained pair may be repriced at the standard single-pair price in effect when the order was placed. The remaining eligible amount would then be refunded.

For buy-one-get-one or gift-with-purchase offers:

• The free or discounted promotional item must also be returned; or

• The stated or allocated value of that item may be deducted from the refund.

A customer may not retain the full promotional benefit after returning the merchandise that qualified the order for that benefit.

Final-Sale and Nonreturnable Items

The following are not eligible for standard returns or exchanges unless defective, incorrectly supplied, or otherwise required by law:

• Products clearly marked “Final Sale” before purchase;

• Gift cards;

• Preordered or specially ordered products when identified as nonreturnable before purchase;

• Products worn outdoors;

• Products with dirt, stains, odors, sole wear, hair, lint, scuffing, damage, stretching, or visible signs of use;

• Products altered, washed, repaired, modified, or damaged after delivery;

• Products missing original packaging, inserts, accessories, promotional items, or components;

• Products returned after the applicable deadline;

• Products sent without authorization; and

• Products returned in a condition unsuitable for resale as new.

Inspection and Refund Decisions

Receiving a return package does not automatically mean that the return has been approved.

All returns are inspected after arrival. Slipprs may document the returned condition through photographs, video, warehouse records, package weight, and other available evidence.

If a return is approved, the eligible refund will generally be submitted to the original payment method within 10 business days after inspection.

Financial institutions may require additional time to post the refund.

Slipprs cannot issue a refund to a different card, bank account, or payment method except where supported by the original payment provider.

Returns That Fail Inspection

If a returned product does not meet this policy, Slipprs may:

• Deny the refund;

• Reduce the refund to account for loss in value, where permitted;

• Offer partial store credit;

• Return the product to the customer at the customer’s expense; or

• Dispose of or donate an abandoned product where legally permitted.

Slipprs will notify the customer using the email address associated with the order.

If the customer wants a rejected product shipped back, the customer must pay the required shipping charge within 14 calendar days after notification. Slipprs is not required to store rejected or abandoned merchandise indefinitely.

Refused and Return-to-Sender Packages

Refusing a delivery or allowing a package to be returned to sender is not an approved return method.

Packages refused, abandoned, unclaimed, or returned because of address issues may be subject to deductions for:

• Original shipping;

• Return shipping;

• Carrier charges;

• Duties or customs expenses;

• Handling expenses; and

• Other nonrecoverable costs.

A refund is not issued until the package is received and inspected, if it is successfully returned to Slipprs.

International Orders

International customers are responsible for applicable customs duties, import taxes, brokerage charges, and local fees unless otherwise stated during checkout.

These charges are not controlled by Slipprs and are generally nonrefundable.

Refusing an international delivery because of customs charges does not automatically qualify the order for a full refund. Any approved refund may be reduced by shipping, customs, return, brokerage, and carrier costs incurred by Slipprs.

Payment Disputes and Chargebacks

Customers are encouraged to contact info@slipprs.com before opening a payment dispute so that Slipprs has an opportunity to investigate and resolve the matter.

If a chargeback or payment dispute has already been opened, Slipprs may be unable to issue a separate refund while the disputed transaction remains under review. Providing both a refund and a chargeback reversal could result in a duplicate reimbursement.

Slipprs may submit the applicable order records, tracking information, delivery confirmation, customer communications, policy acceptance, product evidence, and return records to the payment processor or financial institution reviewing the dispute.

Nothing in this section limits any rights available under applicable law.

Policy Abuse and Fraud

Slipprs may reject a return, refund, exchange, replacement, or promotional claim where there is reasonable evidence of fraud, policy abuse, altered evidence, repeated excessive claims, product substitution, empty-package returns, return of a different product, or other deceptive activity.

Slipprs may limit future transactions or require additional verification where reasonably necessary to protect the business and its customers.

This section does not affect rights that cannot legally be waived.

Legal Rights

This policy does not exclude, restrict, or replace consumer rights that cannot be waived under applicable law.

Where this policy conflicts with a mandatory legal requirement, the mandatory requirement will apply only to the extent of the conflict.

Contact Us

For return, exchange, delivery, or product-related questions, contact:

Slipprs Customer Support
Email: info@slipprs.com

Please include your order number in all correspondence.